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Frequently Asked Questions


                             

Frequently Asked Questions


 

What is a Patient Portal?

The HBHC patient portal is a secure, online Web site where you can access your health information electronically 24 hours a day, 7 days a week.

 

How can I use the Howard Brown Health Center patient portal?

You can use Howard Brown's patient portal to:

  • View and request appointments 
  • Send billing questions
  • Retrieve test results
  • View a summary of your medical record
  • Communicate with your HBHC Care Team by sending and receiving secure messages
  • Update your personal information

Do not use the portal for medical emergencies, if you are having a medical emergency, please dial 911. If you are not feeling well and would like to speak with someone on your care team, please call 773-388-1600.

 

Who can use the Howard Brown Patient Portal? 

Any established adult patient may use the Howard Brown Patient Portal. Parents of Children ages 0-11 may use the patient portal on behalf of their child. An adult proxy may access an adult patient's portal with the patient's consent.

Adolescents (age 12-17) may receive their own account with a valid school or State I.D. Parents of non-emancipated adolescent patients will not be able to access their child's medical information through the patient portal.

 

Can I view a family member's (child, spouse or parent) medical information in Howard Brown's Patient Portal?

Parents of children ages 0-11 can have access to their child’s portal by requesting a personal identification number (PIN) for their child. This PIN will allow the parent to register their child and to connect their child's information to their own account.

For access to a family member's account, permission must be granted by the family member and a PIN will also be required in order to gain access to that person's account.

 

 

General Information


 

What do I need to register for the patient portal?

To register for the patient portal you must be a Howard Brown patient, have a valid e-mail address as well as a PIN number.  You may request a PIN at the front desk before your next appointment or stop by the Sheridan or Halsted locations and request a PIN at the front desk.  Once you register, you may change your PIN to a personal password.

 

Is my personal health information safe?

Yes, your personal health information is completely safe and secure. You must log in to view your personal health information and you are the only person with the password to your account.

 

PLEASE NOTE: It is extremely important that you keep your Pin or Password in a secure location and to keep your Pin or Password completely confidential. Please DO NOT SHARE your Pin or Password with anyone. Your Pin or Password is specific to you and your secure account on the portal. It is your responsibility to keep your Pin or Password secure and to change your Pin or Password if you feel that someone else may have access to your patient portal account.

 

 

Using the Patient Portal


 

 

How do I request an appointment on the patient portal?

In order to request an appointment click on the “Scheduling” tab and then click on "Click here to schedule your appointment." There you will be able to specify your provider, preferred appointment date, location and timeframe, and how you would like to be contacted with your appointment confirmation. Please note that requesting an appointment does not guarantee that appointment time. HBHC will follow up with you using your preferred method within 24 hours to confirm your appointment time.  

 

Can I change or cancel an appointment using the patient portal?

No. If you need to change or cancel your appointment, please call 773-388-1600.

 

What information from my medical record is available on the patient portal?

You can find a summary of your medications, pharmacies, allergies, immunizations, lab results and health conditions on the patient portal.